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Now complaints related to the services of Ola, Uber, Zomato will be easy, the government is going to bring new rules

Now complaints related to the services of Ola, Uber, Zomato will be easy, the government is going to bring new rules
Written by bobby
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At present, there is hardly any person who has not taken e-commerce sites or cab services like Ola, Uber or hotel booking service like Oyo Rooms.

At present, there is hardly any person who has not taken e-commerce sites or cab services like Ola, Uber or hotel booking service like Oyo Rooms. Also, almost every person must have had a complaint with these digital platforms at some point or the other.

e-commerce websites, Hailstone (Ola)Recover (Uber) Like the platforms most people use. People often have complaints with these sites. With increasing reach, these complaints have piled up. Soon common people can get big relief in this matter. India can bring standard for shared economy services companies. sharing economy (economy) Largely community based online platform (Online Platform) are included. BIS has started drafting rules and regulations for these companies. India’s move is on the lines of the ISO campaign. Now preparations have started to make benchmarks for these services in the country as well.

So far 32 such services have been identified for which standards will be set. These include travel, ticketing, e-pharmacy, quick commerce, delivery services, food aggregators, payment services and accommodation services. First of all, rules may come for the segment of cab aggregators i.e. shared mobility.

complaints are not heard

At present, there is hardly any person who has not taken e-commerce sites or cab services like Ola, Uber or hotel booking service like Oyo Rooms. Also, almost every person must have had a complaint with these digital platforms at some point or the other. Sometimes the cab does not come, sometimes the goods ordered online are bad or fake. Sometimes the quality of the service you have asked for is very poor. Then you keep on sending mails, messages and calls and many times your complaints go unheeded.

By giving up, you think that who should let go of so much time. Because there is no proper system for redressal of customer complaints. There are no set rules and regulations for these platforms. For this reason, the number of complaints against these companies is taking the form of a mountain. But, now soon common people can get big relief in this matter. It will no longer be easy for these platforms to ignore customer complaints. So the news is that India can bring standard for shared economy services companies.

You might have heard the term shared economy services for the first time. Let us understand this first. So the thing is, shared economy or sharing economy is a framework of a highly flexible economic model where assets and services are shared or provided between private individuals. Broadly speaking, this is a peer-to-peer ie P2P model.

The sharing economy largely consists of community-based online platforms that connect buyers and sellers. Understand in simple language that it includes Ola, Uber, Oyo, AirBnB, e-commerce sites, payment platforms, food delivery, food aggregators, companies providing sharing office space like WeWork and home services providing platforms like Urban Company.

BIS is preparing rules

Well, now let’s talk further. So the Bureau of Indian Standards (BIS) has started drafting rules and regulations for these companies. At the end of last month, BIS has also held a meeting in this regard. India’s move is on the lines of the International Organization for Standardization (ISO) campaign.

BIS is working closely with ISO on this issue and has sent its inputs to ISO for setting standards for cab aggregators. That is, now preparations have started to make benchmarks for these services in the country as well. BIS sets standards for all products in the country. According to reports, 32 such services have been identified for which standards will be set. These include travel, ticketing, e-pharmacy, quick commerce, delivery services, food aggregators, payment services and accommodation services. In fact, even though common people are getting a lot of convenience from these platforms, but the major concern of the government is related to privacy, trust, durability and redressal of customer problems.

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It is believed that the rules may come first for the segment of cab aggregators i.e. shared mobility. So the overall point is that the quality of services from ecommerce to cab aggregators can improve in the coming times and they can be made more accountable for customer related issues.

About the author

bobby

Hi, I am Bobby. Blogger India. I love writing, and reading articles. Blogging is my passion. I have started my blogging career in 2016.

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